WebThe Known Error Database (KEDB) is created by Problem Management and used by Incident and Problem Management to manage all Known Error Records. Problem A … WebMay 21, 2024 · According to all definitions of SCM, the basic activities are: a. Audit and reporting the status of repositories contents b. Identifying and organizing Configuration Items c. Managing and controlling the version of Configuration Items d. All of the above Also Read : How to Hack Facebook 2024 Latest Free Working Method Aug 2024 15
ITIL and ISO 20000 – Known Errors and Known Error …
WebJun 7, 2014 · A KEDB is a repository that holds information about problems for which the root cause is known but a permanent solution doesn’t. Either the permanent solution does not exist or not implemented (yet). It is common in the IT world to confuse the KEDB with the Knowledge Management database (KMDB). WebOct 12, 2024 · Which statement about the known error database (KEDB) is CORRECT? A. It is maintained by the service desk and updated with the details of each new incident B. It is a part of the configuration management database (CMDB) and contains workarounds C. It is maintained by problem management and is used by the service desk to help resolve … mario 64 bbh
Incident Management Process Flow Steps Global …
WebKnown error database (KEDB): A database created by documenting the known errors using incident management and problem management. In this guide, we'll examine each facet of problem management in detail, providing all the knowledge you need to get up to speed on how to implement problem management in your enterprise. WebFeb 4, 2024 · Which statement about the scope of Access Management is CORRECT? a) It involves the implementation of the policies from Information Security Management b) It is applied to any facet of service management that needs to be closely managed and that can be automated c) It allows users to make use of IT services, data, or other assets WebThe KEDB should be used during the incident diagnosis phase to try and speed up the resolution process. Which of the following statements about key performance indicators (KPI's) and metrics are correct? 1. Servicemetrics measure end to end service. 2. Each KPI should relate to a critical success factor. 3. mario 64 baldi mod